Refund Policy

Last updated: 24 July 2026

This Refund Policy applies to all digital products sold on arvio-studio.com by Graciela Oliveira Pinho. It forms part of our Terms of Service and does not affect your mandatory statutory rights as a consumer.

1. Digital products

All products we sell are digital goods delivered instantly by download and/or email. Because access is granted immediately, we ask you to review the product description, previews and included files before purchasing.

2. Right of withdrawal & consumer rights

Brazil (CDC). Under Article 49 of the Brazilian Consumer Protection Code, purchases made online may be cancelled within 7 days of the contract or receipt of the product. Where you have already started downloading the digital content, we will assess the request in good faith and in line with the law.

European Union. EU consumers normally have a 14-day right of withdrawal. For digital content supplied immediately, this right is lost once supply has begun with your prior express consent and acknowledgement that you thereby lose the withdrawal right. By completing a purchase and downloading the product, you provide that consent.

3. When a refund may not apply

• You changed your mind after successfully downloading and using the product, outside the periods above.
• The request is based on a lack of features that were never advertised as included.
• Issues caused by your own environment where the product itself works as described and we have offered reasonable support.

4. How to request a refund

Email support@arvio-studio.com from the address used for the order, including your order reference and a short description of the problem. We aim to respond within 2 business days.

5. How refunds are issued

Approved refunds are returned to your original payment method through Stripe, usually within 5–10 business days depending on your bank or card issuer. We do not charge a fee to process a refund.

6. Chargebacks

If you have a problem, please contact us first – we will almost always resolve it faster than a bank dispute. Opening a chargeback without contacting us may delay resolution.

7. Contact